RETURN POLICY
Last updated 11/29/2021
We hope you are happy with every purchase. If not please see below details.
Our Engraved Products are non-returnable, non-refundable as with all custom items with the exception of a mistake made by Big River Engraving.
Our Products will be engraved to your specifications directly from the information that you supply to us for your order.
If we make an error in the spelling, we will make it right.
However, should you supply us with incorrect information we will not be able to refund or replace the custom made product.
Please double check all spelling before finalizing your order.
EXCHANGE
If for any reason the quality of the product is not what you expected you can have it exchanged for a new one.
Please contact us to let us know what needs to be improved and we will do our best to replace the custom made product.
For damaged products, please contact us to arrange an exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us.
Last updated 11/29/2021
We hope you are happy with every purchase. If not please see below details.
Our Engraved Products are non-returnable, non-refundable as with all custom items with the exception of a mistake made by Big River Engraving.
Our Products will be engraved to your specifications directly from the information that you supply to us for your order.
If we make an error in the spelling, we will make it right.
However, should you supply us with incorrect information we will not be able to refund or replace the custom made product.
Please double check all spelling before finalizing your order.
EXCHANGE
If for any reason the quality of the product is not what you expected you can have it exchanged for a new one.
Please contact us to let us know what needs to be improved and we will do our best to replace the custom made product.
For damaged products, please contact us to arrange an exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us.